(1) When I’m sending outgoing email from HelpMonks, should also all members in that inbox receive message on their email?
(2) Also when I’m replying on email assigned to me (outgoing email from helpmonks), should also all other inbox members receive message on their email?
(3) Should all members be notified when new incoming message as been received?
(4) When reply is received on message assigned to me, should I be notified?
IMHO, this is how it should work:
But currently it is working like this:
It’s really confusing. This also might fall under category Bugs…