We are happy to announce another feature that was requested by our customers — the option to set the default assignee on replies.
Setting a default assignee on replies solves the issue where when you reply and forgot to assign it to yourself it will be done automatically done for you. Another benefit of this setting is that a message gets automatically assigned to the person replying if the message is unassigned.
This is just one of the latest new features coming to Helpmonks. Stay tuned for more news soon.
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