See who was notified


#1

When new email arrives, Helpmonks notifies users in that inbox based on notification preferences set by Administrator or Users themselves.

In order to see who was notified, I have to go to inbox settings and then check users and inbox notification preferences.

It would be nice to get information which inbox users where notified by Helpmonks in sidebar next to message when I’m previewing this message.


#2

Hi,

If the users have email notification enabled, you can see within the conversation itself who was notified (click on the “blue icon” at the bottom of each message).

If they only have desktop notification enabled, there is no way to really see if they got notified or not, because it depends if they were signed into Helpmonks at that time.

For yourself, you can always see all that was going on in the “notification center” to the right.

Here some examples of what I mean:

Within the conversation:

image

The Notification Center:

image

I hope this helps. Be sure to let me know if there’s anything else I can do for you.


#3

Thanks Nitai, that is good enough for me! Just feature I was looking for.


#4

Good to hear :+1:

Please always reach out if there is anything we can do for you.