I have 4 users and everybody have his own email address wrote in helpmonks (in user area) but we handle just one shared email in helpmonks. This is why we use helpmonks.
I don’t understand if you mean that the notify by email is external or internal.
We use only 1 email in helpmonks. I don’t want that my user andle other email box.
This is how we are structured:
user1 email: user1@ mydomain.com
user2 email: firstname.lastname@example.org
user3 email: email@example.com
Francesco email : francesco @ mydomain.com
Shared email: support@ mydomain.com
the first 3 email are “alias” of support@ mydomain.com
francesco @ mydomain.com is a separated accound.
When I set a reminding for myself (Francesco) , I don’t get any notification in helpmonks , but just an email to my external account.
If other 3 user do something, nothing appen.
I don’t want to set up new emails account to them and ask to them to watch in 2 places.
I’d like to do everything just in 1 shared mail in helpmonks. That’s why I’m here.
Please reply. In awhile I check better how to do, And I will revert you back