Remind me notification (where are?)


#1

Hello everybody!
I tried to set some remindings, but I don’t get any notification
I set in the users the desktop notifications (in chrome we get a notification for every mail got, or assigning mail…)
After the setted date and time, it dissapear from "reminders folder"without any signal.
Also, I can’t see (as history) that in that email there was a reminding

What I should do correctly to let it appears is some way?

Thank you
Francesco


#2

Reminders are being sent by email and it just sends you the conversation to you.

Hope this helps.


#3

I have 4 user for 1 email box that we have to share.
All user have just an alias (not a real separated email), because I don’t want they have to handle another email. They have just to work in the shared mail.
Example:
Imaging that the share email is support @ mydomain.com
and user alias is francesco @ mydomain.com

In this scenario no notification or email appear in helpmonks showing you the reminding.

Am I doing something wrong?


#4

It would be fine to have a desktop notification that stay “there” till we say “see-close-postpone”, and not that dissapear the reminding without any action.


#5

In order for reminders to work, they have to go to a user. As long as you created those four users in Helpmonks, it will be fine. Once the user signs in and sets a reminder he will get reminded of the email to his email address.

It is not going to work, if your users are using the shared email address!


#6

All actions, reminders, etc. can be found in the notification panel


#7

I have 4 users and everybody have his own email address wrote in helpmonks (in user area) but we handle just one shared email in helpmonks. This is why we use helpmonks.
I don’t understand if you mean that the notify by email is external or internal.
We use only 1 email in helpmonks. I don’t want that my user andle other email box.

This is how we are structured:
user1 email: user1@ mydomain.com
user2 email: user2@mydomain.com
user3 email: user3@mydomain.com
Francesco email : francesco @ mydomain.com

Shared email: support@ mydomain.com

the first 3 email are “alias” of support@ mydomain.com

francesco @ mydomain.com is a separated accound.

When I set a reminding for myself (Francesco) , I don’t get any notification in helpmonks , but just an email to my external account.

If other 3 user do something, nothing appen.
I don’t want to set up new emails account to them and ask to them to watch in 2 places.
I’d like to do everything just in 1 shared mail in helpmonks. That’s why I’m here.

Please reply. In awhile I check better how to do, And I will revert you back


#8

I added now 2 remindings
1 is expired and one still active. None of them appear in “notification panel”


#9

Please apologise the delay in my answer. I thought, I already replied.

That said, we are looking into this and will update here once we’ve done it.


#10

Hi there,

You will now be notified for a reminder with a desktop notification and see reminders in the activity panel, also (The desktop notification will also stay).

This is a new feature and we are planning to update our server with this and some other updates over this weekend.