Put Reply to Note Button on Note Itself

#1

Hi there,

More than. few times I’ve quickly and thoughtless clicked the “Reply” button and send my reply to the actual customer instead of replying to my staff member about a question they’ve asked me in. note.

I know this is my fault, but I have a feeling that if there were a Reply to Note button at the bottom of a note itself, there’s a good chance I’d click that instead of accidentally replying to the customer (which is very bad!).

Anyway, it’s a small thing, but would be nice.

Thanks!

#2

Thanks for the suggestion. We’ll think about this some more. It comes in
line with a lot of things we want to change to the detail page in the
future anyhow.

#3

Thanks for considering!

#4

Hi,

We’ve now added the option to reply from a note directly

The new feature will be available after we are updating our servers this weekend.

Thank you for reporting this and being a customer. You are awesome.

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