we are currently evaluating helpmonks.
We are facing the issue, that we want to continue using our “old” E-Mail clients (Mac Mail, Thunderbird & Google Inbox), in the documentation it is said this should be possible by simply using the “— please reply above this line —” function.
We have tested but the Mails is never sent back to the original sender using except in case we use Mac Mail.
Are there any known issues around this — reply — function and special treatment for some Mail Clients?
Thanx in advance for your help, without solving this issue we can not continue using helpmonk,