No reply too option


#1

Where can i find ‘’‘REPLY TO’’’ in helpmonks email once am about to compose a letter? if at all i don’t want a reply back to my office email but to my private email which is quite different from the one i registered in the helpmonks office …’‘REPLY TOO’’ is hidden?


#2

Hi Martin,

Please excuse, but I’m not quite sure what the question is.

Helpmonks works as such that you receive emails for your shared email-address, e.g. sales@domain.com in your Helpmonks mailbox. Then you can reply to the customer within Helpmonks or within your email client (to the Helpmonks notification email).

If you want to leave a note to your team or for yourself, you can do that within Helpmonks, too. Just hit the “Note” button (the editor will be yellow).

I hope this helps. We can always jump on a web session to discuss this further or to answer any other questions you might have. To schedule a time, please go to http://meetme.so/helpmonks and select the day and time that works best for you and your team. If you don’t find a time slot that works for you, please contact me, and I’m sure we can arrange something.