I am evaluating Helpmonks, and I have currently set up 2 administration users. The first account is receiving notifications for new mail in the inbox (as well as notification when mail gets assigned), but the second user is not receiving any email notifications.
I have confirmed the following:
- the second user is “subscribed” to the inbox via Mailbox Permissions
- the second user has all notifications selected under Notifications
- their account is active, and they can log into the account.
- the second user’s email works
Would you have any suggestions, or can somebody look at my Helpmonks settings to advise?