Timely customer support is crucial to the success of any organization. However, and especially when it comes to email management, there are not many tools available to help customer support teams to work efficiently with service level agreements.
Using Helpmonks you can create a service level agreement specifying the response time and then simply assign this service level agreement to a company. Afterwards, any email from a user of that company will automatically be marked as high priority and details of the service level agreement will be shown in Helpmonks as well as in the outgoing email to your team.
In short, your customer support team will never miss those important emails from customers with a service level agreement.
Power Tip: Service Level Agreements are also integrated with our workflow. With a workflow you can simply enable different actions for a specific customer or set automatic reminders for your team.
Team Email Management. Simplified
Handle your customer sales and support emails with our easy to use email management software. Create a shared inbox in Helpmonks for Sales, Marketing, Support and more.
Sign up today for free at http://helpmonks.com.