Mailbox Settings

Each mailbox has its own settings, permissions, saved replies and workflows.

General Mailbox Settings

In the general tab you can change the mailbox name, its mail settings, set a global signature (which will be appended to each outgoing email) and set an auto-reply.

Enabling the Label-Explorer

The Label-Explorer allows you to browse your emails by labels. Since the Label-Explorer is disabled by default you can activate it here. Once enabled you will see a label tree underneath the standard status folders outlining your labels.


Under the Permissions tab you will find a list of users. Users who should be able to access this mailbox should be selected. Every selected user will receive emails from the mailbox and will be able to reply to conversations. Please see the General Configuration within the Administration to set permissions levels for users.

Connection Details

The Connection details show the mailbox’s internal email address (this is the one you forward your email to) and you can also change the outgoing SMTP server (by default the Helpmonks hosted edition uses sendgrid).

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