Our staff members mark an email as Closed when it’s finished with. However, I like to check that the email is actually finished with.
Ideally, I’d like staff members to be able to mark emails as Closed but not Archived.
This way, a staff member will close the email then at the end of the day I’d then go through the Closed emails and if in fact they are finished with I’d Archive them. What I don’t want is for a staff member to Archive the email as it’ll skip the process of me checking it.
I appreciate not everyone would want this so it should be added to General Configuration > General > Mailbox Permissions + Users are allowed to archive emails