We are experiencing major technical issues this morning -
- Unable to click the ‘Reply’ button for about a minute when opening an email. It’s almost like the page is really slow to load.
- Bounce backs being sent stating ‘email@example.com’ stating ‘A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: firstname.lastname@example.org’
- If we send a reply the system is not then showing the reply in the conversation thread and nothing is actually being sent via our outgoing mail server. Some messages are sending and others are not. If it does not send then helpmonks does not show the reply in the conversation thread.
- We are unable to close messages or mark them as answered.
We have tried using the system on various devices and connections.
Is anyone else having these issues today?
Please advise asap as the system is unusable at the moment.