We use inline images quite a bit and also receive them from our clients. Viewing these images inside of helpmonks is a bit cumbersome when the images are wide, which is with most screenshots that clients send. A built-in viewer would be nice; maybe in a modal. This would prevent us from having to download the image and open to see it in full scale. I also have noticed the inline images are attached as a blob of data, which then has no program related to it for opening once it is saved locally.