We use inline images quite a bit and also receive them from our clients. Viewing these images inside of helpmonks is a bit cumbersome when the images are wide, which is with most screenshots that clients send. A built-in viewer would be nice; maybe in a modal. This would prevent us from having to download the image and open to see it in full scale. I also have noticed the inline images are attached as a blob of data, which then has no program related to it for opening once it is saved locally.
Inline images should automatically resize to the width of your screen and not be “over-sized”.
We are thinking of adding an option to preview images and PDF’s.