Inbox shows (1) message but it's not there


#1

Hey there,

Sort of a strange issue. When logging in, all of us on the team are seeing a (1) in the inbox as if there’s a new message there, however there is nothing in the inbox.

Is this normal behavior?

Thanks,

kevin


#2

With “site” you mean the helpmonks.com website? If so we’ve had some weird
outages this morning. This didn’t affect the Helpmonks application and
email receiving / delivery.


#3

Thank you for letting us know. It could be that our email counts scheduled
task is off-count. We will look into it.

Cheers!


#4

Hi, we are also being affected by this issue 7 showing in inbox but nothing on the main screen:


#5

Hello,

We are aware of the issue and are working on a solution. I apologize for
the issue.

Cheers,
Nitai
CEO & Founder