I am testing the helpmonks Engage Chat feature on my new website. The chat appears to be working but the chat sessions only last a few seconds. I can initiate a chat from the website, and then in the helpmonks console I accept the chat and reply. However, if after about 30 seconds of inactivity, by the time the website visitor replies to the same chat, in the helmonks chat console, a new chat thread has been opened. The first, original chat says “chat has been closed” but at no time did anyone actually close the chat. Also, on the website visitor side, the chatbot displays the generic message for “Looks like it takes us a bit longer than usual to join you today…”. So it seems that there is a premature chat timeout of about 30 seconds to a minute. I cannot find any settings in the administration pages to change the chat session timeout. The engage chat documentation says the timeout to auto-close a chat is 30 minutes but in practice it doesn’t look like that is being adhered to. Is there anything on a webpage that would cause the chat session to close prematurely?