Yesterday I noticed that after non-profit licence activation Helpmonks doesn’t shows emails sent to it’s mailboxes. Before activating the licence there was a little time where the service was disabled because the trial was ended. Maybe there have been a problem in the reactivation process?
From your post I cannot see what account you’re referring to. Please send
us an email to support outlining the account and the issue. Thank you.
It’s now re-activated. Sorry for the inconvenience.