Get notifications in Slack from Helpmonks


#1

Get notified in your Slack channel automatically on incoming messages. Control notifications with the workflow to fine tune from whom to receive notifications. This feature is great for those important emails from customers with a service level agreement.

Setting up Slack notification is easy. Please go through the steps described below.

1. Add a new Incoming Webhook in Slack

In your Slack Team Configuration go to “Integrations” and add a new “Incoming Webhook”. Configure in which channel you want to get the Helpmonks notifications and copy the Webhook URL (you will need it in step 2 below).

slack_notifications

2. Configure the notification in Helpmonks

Go to the Slack plugin and add a new Slack notification. In the create dialog paste the Webhook URL and enter the channel name. Additionally, you can define the color of the notification. Make sure to “Test” that the notification works.

3. Use the workflow to control notification

Once you have your notification configured you need to add the notification to a workflow. You can either add the Slack notification to an existing workflow or create a new one. This allows you to define precisely from whom you like to receive notification in your Slack channel.

As soon as your workflow is saved you will receive notification in your Slack channel.

slack_workflow