Forward emails from Namecheap to Helpmonks


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Here’s another addition into our how to articles about forwarding emails to Helpmonks, this time, with Namecheap.

But before you configure forwarding, please note your Helpmonks unique email address. This can be found on the Mailbox Settings > General > Forward & SMTP

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Here’s how:

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  • Once logged in, on the left sidebar select Domain List and click the Manage button next to your domain.

  • On the next page, select the Advance DNS tab and find the Mail Settings section.

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  • Then on the Mail Settings section, select Email Forwarding from the drop-down menu. An MX records will be set automatically once you click Save all changes.

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Important : Make sure that you have an SPF record, it is needed for free email forwarding to function.Once the MX record are set, you can create your forwarding email address.

  • Next, select the Domain tab on top of the page. Find Redirect Email and click the Add Forward button.

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  • Enter the Alias and Forwarding Email Address on the required fields, then click on the checkmark icon to save.

Note: Alias is the name of your forwarding mailbox. i.e: your mailbox email is support@mydomain.com, you need to put “support” in the alias field

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  • Please allow some time for the mailbox to be completely set up on the forwarding mail server. Send a test email to check, once the email arrives, your team is now all set to handle emails in Helpmonks.

Note: When testing, please send using a different email address. Sending a test message from the same email address might fail.