When we start a conversation using the web app and email our recipient, if the recipient doesn’t reply we need to be able to follow them up.
However, if we click reply, add a message and send it, it’s sent back to us and not the recipient which make sense I suppose as we’re technically replying to ourselves.
It would be really useful if we could have the ability to change the To field (this is currently hidden) so we can change it to the recipients email address again. Or better yet have a Reply To All feature similar to many email clients.
We’ve tried CC’ing and BCC’ing the recipients email address, however it seems that as the main message is being sent back to ourselves, the system doesn’t actually send the email to the SMTP server so the CC and BCC fields are ignored.
Hope that makes sense. Have included a screenshot here: http://snag.gy/y56Au.jpg