Feature request: Add Saved replies to New conversation

I like very much option to use predefined answers/templates.

Currently one can add Saved reply only on replies (not in first outgoing email from Helpmonks).
I’d love to see option to insert Saved reply in new emails created from Helpmonks.


Good idea. Let me see that we can add this soon. Thanks.


I’ve added the “saved replies” option to new messages screen now too. You should see it within the coming 24 hours online.

Thank you for reporting this and making Helpmonks better.

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