Yes, there was an issue with incoming emails earlier. Incoming emails were delayed by several hours. We have identified the issue and all emails have been processed by now.
Also, we analyzed what the cause of the interruption was and are working to resolve the issue that it will not happen again. The update will be deployed later on today.
Besides that, we have also an issue with the load balancer at our service provider that does not properly identify when a server of ours has an issue and thus some customers see a “502” error message. This is despite that the application is up and running. We are working with them to get this resolved asap.
That said, we are as frustrated about this as you. We’ve been working the last several weeks on upgrading the system to different servers with a scalable architecture. After the initial performance issues, the system is now more stable and reliable.
I personally can’t stand when we have a disruption in our service. Please believe me, that my team and I are working non-stop to provide you with the best possible service.
CEO & Founder
P.S.: Our new status page at status.helpmonks.com provides real-time updates for most of our services. You can also subscribe to receive a notification on incidents.