With our just released “Email Templates” feature in Helpmonks, we enhanced the look of email replies to customers.
Whereas previously, we included the last seven email replies when sending an email, you can now choose to use the “Simple” email template instead. The “Simple” email template quotes the customer’s email and puts your reply on top.
Of course, the previous email format is still available, now called “Extended” email template. You can switch between the “Simple” and the “Extended” email template within each mailbox’s settings.
Additionally, we have removed the “— Please reply above this line —” from all replies to customers.
With these recent changes we made replies arriving from Helpmonks look just like standard emails.
Email templates are currently available to all users of Helpmonks.
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