I’m having an issue where the system seems to be sending my personal email address to customers instead of my company’s email.
Under Mailbox Settings->Send Email From - if I set it to Mailbox, everything works like it should - the name of the company sent from the company’s help email address.
However, if I set that to User, suddenly it appears that Helpmonks sends my personal name (good) with my personal email address (BAD).
Here are two examples.
In the first image that I sent from the system, you see that it’s my company’s name with company email address (correct):
In the second image, it shows my personal user name, but also shows my personal email address that I use to login to Helpmonks with:
I thought the whole point of Helpmonks was to unite everyone behind one email address. I can certainly understand sending an email with the header from specific users on a team, but to me their email address should all be one: the company’s email address that’s set in the settings.
Is there something I’m doing wrong or is this a bug?