Email Commands


#1

Use commands to add meaning to your emails for you and your team.

Through the use of email commands you can add a note (seen only by your internal users), change the status of an email, assign it to a member of the mailbox, or add labels.

Note - Email commands will only execute on replies to existing emails which are sent from your email client. Email commands are ignored for new emails and emails sent from within Helpmonks web application.

Below is a list of available email commands.

Tip: You can send a reply to the sender while also sending multiple commands in a single message, e.g. a reply with a note and set an assignee. Example:

This is my reply. See you tomorrow.

#note James please follow up on my reply. Thx.

#james@helpmonks.com

List of email commands

Attach an Internal Note

To attach a note to an email simple use #note Everything following ‘#note’ will be added to the email as a note. Beginning another command will end the note

#note this is a note and will only ever be visible to members of the mailbox

###Assign Email to a User

Use #me to assign an email to yourself. This will change the current status of the email.

#me

In order to assign the email to another team member, simply use command pound followed by the email address of your team member, e.g.

#denise@helpmonks.com

Change the Status

To set a status of an email use the command pound followed by the status, e.g.

#close
#spam
#trash
#archive
#inbox

Add Labels

#label (or labels)

To label a conversation you can simply send the command pound follow with a comma separated list of labels, e.g.

#label important, thursday, new sales

Any unrecognized labels in the list will be ignored.

Set Reminders

#remindme (or remind, or reminder)

Set a reminder by using the commands above followed by at date/time or number of hours, minutes, days, away.

To specify a reminder day the following words ‘tomorrow’, ‘next tuesday’, or a specific date such as , 5/16, (in DD/MM or DD/MM/YYY format) will work.

Setting a reminder time is done either through specifying ‘morning’ or ‘afternoon’ or using the @ symbol followed by a time, i.e. ‘@8a’ or ‘@4:15pm’, '@10:15.

Lastly reminders can also be set to execute in a given number of minutes, hours, days, etc. by following up the reminder command with the word ‘in’ and the delay, i.e. #remindme in 5 hours.

Example reminder commands.

 #remindme tomorrow
 #remindme tomorrow afternoon
 #remindme thursday
 #remindme next week
 #remindme next Tuesday at @8:30pm
 #remindme Wed @5pm

 #remindme in 6 hours
 #remindme in 2 weeks

 #remindme 03/17 @2pm
 #remindme January 24 @11
 #remindme Feb 7th

If no time is specified for a reminder then it will default to ‘morning’. If no date is set it will default to next occurrence of the specified time within the next 24 hours. A reminder can be set with either (1) a day, (2) a time, (1 & 2) both, or (3) with the ‘in’ keyword followed by the delay length. Multiple reminders can be set for a single email, each reminder will need to have its own '#reminder command.

Forward emails

You can forward emails to your mailbox and Helpmonks will read the forward headers and set the FROM address automatically. However, some email clients do not include the forwarding headers. In this case you can use the #setto email command.

#setto (email address)

With the #setto command you can manually set the FROM address. Once set any reply to this forwarded email will be sent to the address which you set with #setto.

You can even change the TO address of any existing email thread with sending the #setto email command.

Creating a new email thread

So far, you’ve had to go into Helpmonks to create a new message from your mailbox address. With the new #new email command you will be able to do the same right from your email client.

#new (email address)

The #new is a standalone command, i.e. cannot be used with other commands!

Say your mailbox has the address "sales@domain.com" and you need to send an email from sales@domain.com to the customer. Within your email client you simply send an email to sales@domain.com and on the first line you write the email command #new nitai@helpmonks.com. Right after this command you write the email to the customer.

Here is an example how this would look in Gmail:

Note - When sending a reply and executing one or more commands within the same email you must place the reply for your customer at the top of the email before any commands have been specified. Anything following the first ‘#’ of a command will be considered part of the commands and will not get sent as part of the reply.


Is is possible for 'mailto' to open a new email in helpmonks?
Follow up email when recipient doesn't reply
More power to email forwarding in Helpmonks
#2

Does “#new” supports multiple recipients or only one recipient?


#3

Only supports one email address.


#4

It seems #new command is not working correctly…
We are writing

#new joe.user@customer.com

And Joe does not get the mail. But the conversation is created in helpmonks, so when one of us reply to that conversation Joe will get the reply.

Please look at this urgently as we use the feature a lot in auto-reply to customer orders.


#5

Sorry about that. This is working again. Thank you for reporting it.