Drafts, drafts, drafts

We’re excited to announce that we released “Drafts” today. Drafts, as the name implies, autosaves your replies in Helpmonks and lets you easily go back to them.

All your drafts show on the left side and lists all the conversation with your drafts. Clicking on a conversation with a draft will load the draft automatically in the editor.

Helpmonks will autosave your replies every 20 seconds. Additionally, there is a “save” icon now in the editor to save your reply manually.

Speaking of the editor. We also released an upgrade to the editor. With the update comes the new ability to insert emoticons into your replies. Additionally, it should fix the “backspace” issue that some of you reported.

As always let us know how we are doing.

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