Delete user


#1

How to delete user? I’ve deactiveted two users, but though they are deleted, they appear on “Asign to” list. I want them to disappear, as I will not assingn anything to deactivated user.


#2

Hello,

For history purposes, you cannot delete users.


#3

So how to make them disappear from “Asign” list?


#4

Once they are de-activated they will not show up anymore.


#5

In my case they are deactivated and are still visible, as on the screenshot.


#6

Can you please log out and sing back in and let me know if that fixes it?
I’m not saying it is a solution, just testing. Thank you.


#7

Does not change anything, but what is curious, in one MailBox those users are visible, and in the other they are not.


#8

Hello,

I reviewed your account to see if anything was amiss, and try to resolve you’re seeing deactivated users while assigning emails. From what I saw your deactivated users are not selectable assignees, and the functionality is behaving as expected.

I see that now you have only a single mailbox, so I’m unable to see which selectable assignees appeared for that mailbox. If you continue to experience this issue please contact us directly at support@helpmonks, so that we can discuss the specifics, and diagnose what the cause may be.