I find the Contacts feature in HelpMonks is really lacking some basic features.
Ideally, we’d like to see the 3 features below implemented. I believe these features would not only help us but other HelpMonks users too.
Creation of a Contacts tab in-between Mailboxes and Reports (currently you have to go into Administration which doesn’t seam right).
Addition of phone and mobile phone fields (or maybe even custom fields so users can add their own?)
Clicking the contacts name loads the edit user form in a pop-up windows / lightbox.