We’ve been happy users of Helpmonks for almost a year now. We didn’t notice this problem before, so we don’t know if it’s a new issue or we just hadn’t noticed.
We can’t access attachments that have accented characters (like “artículo”, Spanish for “article”). When we click on the attachment in Helpmonks, a new tab opens with a URL along the lines of https://civio.helpmonks.com/file/remote?re_url=https://s3.amazonaws.com/hm-attachments/attachments/… (I can send the full URL if needed; I wasn’t sure if the content would be available to everyone on the forum.)
The attachment is not available and an error screen is shown. I’ve uploaded a screen capture at: https://www.dropbox.com/s/g5u0y1tyi8o6q20/helpmonks-error.png?dl=0