Many of our customers use labels to further categorize their team emails. As labels are not bound to a user, but to the whole shared inbox, all team members will work with the same labels. No wonder, labels is one of the most used feature in Helpmonks.
As labels are frequently used, I’m happy to announce that adding a new label just got easier. As of immediately, you can add a label from within the message list and/or within the message detail page.
From the label drop down menu you have the option to add a new label easily.
As this was a request by some of our customers, it is just another
example, how our customers shape Helpmonks. Please keep the feedback
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