Helpmonks updates, Nov. 10th, 2023

Enhancements:

We have added a small text notation to messages that originate from a follow-up email sequence so you don’t think someone hijacked your messages.

Fixes:

We somehow managed to hide the SLA banner within the message thread. Of course, no one knows who did it 😇 In any case, the SLA banner shows again.

The real-time updates (showing labels and content of certain dropdown menus) weren’t always working, i.e., we removed your browser cache a bit too much too many times. This should now be resolved, also.

We fixed an issue displaying the latest email campaign within a customer profile.

We also fixed an issue sending a test message from the email campaign editor.

Lastly, we fixed an issue, whereas follow-up sequences were sent out, but the message itself was not shown in the email thread itself (if you choose “send as a reply”).

Infrastructure:

We made significant updates to our caching servers and increased the throughput of all real-time services. This results in a snappier navigation for you in the browser.